Cloud playback unavailable
When Cloud mode fails and how to use Eco mode instead.
Eco mode
- Runs in your browser
- Unlimited listening
- No credits used
Cloud mode
- Server-generated audio
- ~1 credit / minute
- Works on more devices
Symptoms
- Playback error when Cloud is selected
- Spinner that never completes
- Automatic fallback message
Quick fix
Open the voice popover on the playback bar.
Select Eco mode.
Press Play again.
Eco runs locally and does not require server TTS.
If Eco also fails
- Use a modern desktop browser (Chrome, Edge, Firefox, Safari recent versions)
- Disable strict extensions blocking WebAssembly
- Refresh the page
Still stuck
Email [email protected] with browser version and document ID.